Change my payment details

1) Add payment method

To add a new payment method:

1. Log in to your customer portal.
2. Click the Address & payment details tab and select manage payment methods. 
3. Select Add payment method and fill out your new card information. 
   
4. Check or uncheck the box for if you want to Update all of my subscriptions to use this payment method. 
5. Click Add payment method to confirm.
   

2) Edit payment method

There are two options you can use to update your existing payment method. 

OPTION 1 

1. Log in to your customer portal.
2. Click the Address & payment details tab and select manage payment methods. 
3. Click Edit on the existing payment to update. 
   • Stores on the Shopify Checkout Integration will display a pop-up to Send edit payment link. 
4. Select an option for how this payment method will be applied to orders, and fill out the form with the updated information. 
   
5. Click Add payment method to confirm your changes. 

OPTION 2 

1. Log into your customer portal. 
2. In the View your next order tab, click Edit payment method. Editing this will update the payment method for all orders, not only the next order. 
   
3. Select an option for how this payment method will be applied to orders, and fill out the form with the updated information. 
   
4. Click Add payment method to confirm your changes. 

3) Remove payment method

Note: Removing a payment method from the customer portal is only available for stores on the Recharge Checkout on Shopify. Stores on the Shopify Checkout Integration will need to manage payment methods directly through Shopify. 

To remove an existing payment method: 

1. Log in to your customer portal.
2. Click the Address & payment details tab and select manage payment methods. 
3. Select Remove on the existing payment to delete. Note that payment methods for active subscriptions can't be deleted.
   

If you used PayPal as your payment gateway, you can edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.